Frequently Asked Questions
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How do I find the correct paint code?
Use the complete letter-and-number code shown on the colour list or paint-pot label, for example A2584. The number printed inside an area on the canvas is not the paint code.
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Can I order a complete paint set?
Yes. Open the Complete paint set tab and enter the painting SKU shown on the package or colour list. The set includes the pots listed for that painting, including any additional pots of the same shade. You will see the price before adding it to the cart.
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Will the paint match the original shade or another brand?
An exact match can only be promised for paintbynumbers.eu colour codes. A similar-looking code from another manufacturer may refer to a different shade. The same code can also vary slightly between batches, and on-screen swatches are indicative. If you still have some original paint, mix a little into the replacement to help blend the shade difference. You can also find a close mix with the Paint Mix Calculator.
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What if my new kit arrived with dry or missing paint?
If paint in a new kit bought from paintbynumbers.eu arrived dry or was missing, do not buy a replacement. Contact customer service with your order number and a photo of the colour list or issue, and we will provide the replacement paint free of charge.
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Can thick or dried paint be restored?
If the paint is still soft but too thick, add one small drop of clean water, mix and test it. Hard or crumbling paint usually cannot be restored reliably. Read the guide to thinning thick paint or the guide to dry or missing paint.
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How large are the pots and how are they priced?
Each pot contains 3 ml of water-based acrylic paint. The first pot costs €2.90 and each additional pot in the same order costs €1.