Contact us
Submit a standard product return or order cancellation request directly through your customer account. For claims, missing items, cancelling a custom order before production begins, and other questions, contact us by email or through the form below.
info@paintbynumbers.eu
The best route for claims, missing items, custom photo checks, and cancelling a custom order before production begins.
Usually the same business day
We reply on business days, usually on the same day and at the latest on the next one.
Finland
Our warehouse is located in Finland, where we pack and ship all orders.
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Many questions are solved without sending a message
If you are looking for delivery, getting started or policy information, start with these pages. The answer is often already there.
Frequently asked questions
Orders, custom photos, getting started, common issues and finishing tips in one place.
Delivery and returns
Delivery methods, returns, custom-product exceptions and practical policies on one page.
Paint by Numbers getting started guide
A clear guide to getting started, painting and the most common practical questions.
Diamond painting getting started guide
The basics for getting started, working smoothly and finishing neatly without unnecessary hassle.
One message is enough to get started
Start return and cancellation requests through your customer account. Claims, missing items, and custom product questions are handled through the contact form or by email.
Orders, delivery and returns
Get help with order progress, delivery questions and returns.
Missing items and damage
We can help if something is missing from the kit or if something arrived damaged.
Custom photos
We can check whether your photo works for paint by numbers or diamond painting before you order.
Product advice
We can help you choose the right size, difficulty level or kit type.
Shipped from Our EU Warehouse
Orders are packed and dispatched within Europe — no customs, no surprise fees inside the EU.Complete Kits, Ready to Start
Each paint by numbers kit and diamond painting kit includes the core materials: printed canvas, numbered paints or drills, applicator tools, and a colour reference sheet.Over 20,000 orders since 2021
Trusted by customers across Europe, with verified reviews available on product pages.500+ kits for adults, including custom photo kits
Choose from 500+ Paint By Numbers and Diamond Painting kits for adults, including custom kits made from your own photo.